Our commitment to your satisfaction. Learn about our return process, eligibility criteria, and refund procedures.
Effective: January 2024
At KYK Gifts, we strive to ensure your complete satisfaction with every purchase. If you're not satisfied with your order, here's our return and refund policy.
We accept returns for products that are damaged, defective, or incorrectly shipped. Returns must be initiated within 5 days of receiving the product.
To be eligible for a return, the item must meet the following criteria:
Customized, personalized, or engraved items cannot be returned unless they are defective or damaged upon arrival.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
Step 1: Return Initiation
Within 24 hours of receiving your return request
Step 2: Inspection & Processing
3-5 business days after receiving the returned item
Step 3: Refund Issued
5-10 business days after approval (depending on payment method)
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We do not offer exchanges at this time. If you need a different product, please place a new order.
Tip: For faster processing, you can place a new order for the desired item while your return is being processed.
For any questions regarding returns or refunds, please contact our customer support team:
Call or email to initiate return
Pack item in original packaging
Ship using provided instructions
Receive refund after inspection
Once we receive and inspect your return, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.
Contact us immediately at +91 8800779258 or email returns@kykgifts.com within 24 hours of delivery. We will provide a prepaid return label and expedite the replacement or refund process.
Yes, please include:
Bulk orders have special return policies. Please contact our corporate sales team at corporate@kykgifts.com or call +91 8800779258 for assistance with corporate order returns.
Refunds are issued to the original payment method used for purchase:
This policy may be updated periodically. Please check back for the latest information.